Fan Services, First Aid, and Weather

Game Day Safety Notice - Fireworks, Pyrotechnics, and Flashing/Strobing Lights in use

• In preparation for an exciting game day, we want to inform you that we'll be using fireworks, pyrotechnics, flashing, and strobing lights during pregame and throughout the game. These effects, while adding to the excitement, may adversely affect those with epilepsy or other noise or photosensitive health conditions.

Severe Weather Statement

UCF Athletics, in close consultation with UCF Emergency Management and the National Weather Service office in Melbourne, closely monitors local weather on game day.

When lightning/inclement weather is detected within 15 miles of the stadium, announcements will be made to notify fans that we are monitoring the weather. Per UCF and conference protocol, gameplay will be paused if lightning is detected within 8 miles of the stadium. The game may not resume sooner than 30 minutes following the last strike within the 8-mile radius. 

UCF monitors weather and has policies and procedures in place but each situation is different. The most likely scenario in an inclement weather situation is for fans to Shelter in Place. If inside the stadium, this often means leaving the open-seating area and taking shelter on the concourse, however, we advise everyone to follow the instructions given at the time.

We do not advise fans to leave Acrisure Bounce House during an inclement weather situation, however, fans who choose to do so will be allowed to re-enter with their ticket stubs. Those not already inside the stadium may opt to take cover in their vehicle

Water Stations 

• Filtered Water Bottle Filling stations will be located across from gate 10 on the concourse level.
• Personal water bottles and drinking containers are encouraged. 
• Disposable cups will be provided at each station.

Fan Services/Stroller Check-in  (located inside gates 5 and 14)

• A fan service station will be located on the east and west side of the stadium .
• The area is restricted to strollers only--no other personal items may be checked (unapproved chair backs, umbrellas, bags, etc.).
• Sensory Bags - KultureCity® Sensory bags containing special KCVIP badges, feeling thermometer, fidget tools, strobe-canceling glasses, and noise-canceling headphones area available for checkout (at no cost by leaving an ID). Prior to attending an event, families can download the free KultureCity®App where one can view what sensory features are available and where they can access them. Click here to Download
• Quiet Areas/Room – The quiet area/room is located at Assembly Hall inside the Wayne Densch Leadership Center. The entry for the leadership center is located across from sections 126/127 (directly next to Huey Magoos) on the east side of Acrisure Bounce House 

Merchandise

• Barnes & Noble Bookstore on East Plaza Drive 
• Gameday hours:
  • Opens when Tailgate Opens 
  • Closes one hour after the game 
• Stadium Merchandise Locations 
  • There will be four merchandise locations at the stadium: IOA Plaza, inside Gate 3, inside the Stadium Club, and on the east side of the stadium inside Gate 14.   

Cashless

• Acrisure Bounce House is a fully cashless stadium.
• Pro tip: use your Knights Or “Nauts Addition Financial Debit Card to support UCF Student Athletes and consider rounding up on concession purchases benefitting ChargeOn Fund Initiatives. 

Concessions:

• Concessions menus can be found  here 
• Food Allergy: Have a food allergy or dietary need? Please tell a team member at any concession stand — a manager will be notified and guide you through the allergen menu. 

Cashless

• Acrisure Bounce House is a fully cashless stadium

Accessibility Commitment Statement

At Acrisure Bounce House, we are committed to providing an inclusive and welcoming environment for all guests, including those with disabilities. We strive to ensure full access to our facilities, services, and events in compliance with the Americans with Disabilities Act (ADA) and other applicable laws.

Our goal is to remove barriers and provide equal opportunities for all visitors by offering accessible seating, parking, transportation, assistive devices, and dedicated staff support. We continuously work to improve our accessibility practices and welcome feedback to better serve our diverse community.

If you have any questions or need assistance, please do not hesitate to contact us. Your comfort, safety, and enjoyment are our highest priorities.

For all Accesssbiliity Services Acrisure Bounce House has to offer please click here