Accessibility Commitment Statement

At Acrisure Bounce House, we are committed to providing an inclusive and welcoming environment for all guests, including those with disabilities. We strive to ensure full access to our facilities, services, and events in compliance with the Americans with Disabilities Act (ADA) and other applicable laws.

Our goal is to remove barriers and provide equal opportunities for all visitors by offering accessible seating, parking, transportation, assistive devices, and dedicated staff support. We continuously work to improve our accessibility practices and welcome feedback to better serve our diverse community.

If you have any questions or need assistance, please do not hesitate to contact us. Your comfort, safety, and enjoyment are our highest priorities.

Accessible Assistance

On event days, you may text us at 407-904-4456 with a brief description of the assistance you need. This text line is available only on event days. For assistance on non-event days, please contact the ticket office at 407-823-1000.

 

Animal Policy

Only service animals are allowed in Acrisure Bounce House on game day. Guests attempting to enter with non-service animals will be denied entry.

A service animal is defined as an animal individually trained to perform tasks for a person with a disability. Tasks may include guiding individuals who are blind or visually impaired, alerting those who are deaf or hard of hearing, pulling a wheelchair, assisting with balance or mobility, alerting to seizures, retrieving objects, or other specialized tasks.

If necessary, university, UCFAA staff, or law enforcement officials may ask the person with the animal what specific tasks the animal is trained to perform to verify its status as a service animal.

Animal Policy

Service animals are the only animals allowed in Acrisure Bounce House on game day. Anyone attempting to enter with a non-service animal will be denied entry. 

A service animal is an animal that is trained to perform tasks for an individual with a disability. The tasks may include, but are not limited to, guiding a person who is visually impaired or blind, alerting a person who is deaf or hard of hearing, pulling a wheelchair, assisting with mobility or balance, alerting and protecting a person who is having a seizure, retrieving objects, or performing other special tasks. If necessary, university, UCFAA staff, or law enforcement officials may ask a person with an animal attempting to enter Acrisure Bounce House what specific services the animal is trained to perform in order to determine its validity as a service animal.

Disability Accommodations -- Assisted Listening Devices

Assisted Listening Devices (ALDs) are available for pickup at the East Box Office located next to Gates 2-5

 

Disability Accommodations -- Parking

Parking for guests with disabilities is available on the first level of Garage C with a proper DMV permit on a first-come, first-served basis. The individual who was issued the permit must be with the vehicle. Garage C is located at the intersection of Orion and Gemini boulevards. A free shuttle for patrons with disabilities will be provided from Garage C to Acrisure Bounce House (Gate 13). Those shuttles will run from three (3) hours prior to kickoff until two (2) hours after kickoff. Throughout the game and postgame, shuttles will be available, picking up from Gate 13, to return patrons with disabilities to Garage C.

Additional disabled parking spaces are available throughout the campus, and all of these spaces are available on a first-come, first-served basis to any guest with a disability who displays an authorized DMV permit; however, no direct shuttle service will be available for these spaces, except for in reserved game day parking lots.

Disability Accommodations — Seating 

Seating for guests with disabilities is located throughout Acrisure Bounce House on the first and second levels and on the club seating level. Customers who require special assistance are urged to make all ticket arrangements well in advance by contacting the UCF Athletics Ticket Office at 407-823-1000.

The Bounce House also has ADA ramps located in each corner of the stadium to assist guests with entering the first level seating bowl.  These ramps are located under sections 105, 115, 124 and 134.  (See attached map)

Elevators
The Roth Tower (west side of the stadium) has three elevators to accommodate club seat holders, suite holders, disabled guests, and credentialed media and staff. The east side of the stadium has one elevator to accommodate general ticket holders and disabled guests. Guests with disabilities will have priority in using the elevators.

Restrooms

Men's & women's restrooms located on the main concourse are equipped with acessible stalls. Family/Accessibility restrooms are located on the main concourse behind sections 106, 114, 125 and 133. All Restrooms in Acrisure Bounce House are  ada accesible

Shuttles Map

 

Patrons with Disabilities
UCF will transport patrons with disabilities on game days from Garage C (pick-up at west exit ramp - Arena side) to Acrisure Bounce House (drop off at Gate 13). The shuttle will be available to return patrons with disabilities from Gate 13 back to Garage C during and after the game. The shuttles will begin operating from Garage C three (3) hours prior to kickoff.

Courtesy Tram 
Courtesy tram services for guests needing assistance to the Accessibility Shuttle Bus pickup/drop-off point, adjacent to Garage C, will be offered on game days. This courtesy tram will operate around Apollo Circle with passenger pick-up/drop-off at designated locations only.

The Disability Shuttle (at Garage C) will provide further transportation to Acrisure Bounce House (Gate 13) for those patrons with disabilities desiring to use this complimentary service. Service will commence three hours prior to kick off and end two hours after the game ends in a counterclockwise route around Apollo Circle with pick-up/drop-off stops only at the following approved locations:

Stop 1: Near eastern end of Parking Lot H4
Stop 2: Near eastern end of Garage I
Stop 3: Adjacent to Reflecting Pond
Stop 4: Near western corner of Parking Lot C3
Stop 5: Southwest corner of Garage C
Stop 6: Southwest corner of Garage D

Pick-up/drop-off locations on Apollo Circle will be identified by appropriate “Courtesy Tram Service” signage.

For questions: Shuttles@ucf.edu, 407-823-2131

Wheelchairs

Wheelchair escorts are available on gameday. Visit your nearest Guest Services or Security representative for assistance.