Accessibility Commitment Statement

At Acrisure Bounce House, we are committed to providing an inclusive and welcoming environment for all guests, including those with disabilities. We strive to ensure full access to our facilities, services, and events in compliance with the Americans with Disabilities Act (ADA) and other applicable laws.

Our goal is to remove barriers and provide equal opportunities for all visitors by offering accessible seating, parking, transportation, assistive devices, and dedicated staff support. We continuously work to improve our accessibility practices and welcome feedback to better serve our diverse community.

If you have any questions or need assistance, please do not hesitate to contact us. Your comfort, safety, and enjoyment are our highest priorities.

Accessible Assistance

On event days, you may text us at 407-904-4456 with a brief description of the assistance you need. This text line is available only on event days. For assistance on non-event days, please contact the ticket office at 407-823-1000.

Animal Policy

Only service animals are allowed in Acrisure Bounce House on game day. Guests attempting to enter with non-service animals will be denied entry.

A service animal is defined as an animal individually trained to perform tasks for a person with a disability. Tasks may include guiding individuals who are blind or visually impaired, alerting those who are deaf or hard of hearing, pulling a wheelchair, assisting with balance or mobility, alerting to seizures, retrieving objects, or other specialized tasks.

If necessary, university, UCFAA staff, or law enforcement officials may ask the person with the animal what specific tasks the animal is trained to perform to verify its status as a service animal.

Disability Accommodations

Assisted Listening Devices (ALDs)

ALDs are available for pickup at the marketing tables located on the lower concourse inside Gate 5 and Gate 14.

Entry Gates

Accessible entrances are available at Gate 2 (east side) and Gate 14 (west side) of the stadium.

Parking

Accessible parking for guests with disabilities is available on the first level of Garage C. A valid DMV-issued disability permit must be displayed, and the permit holder must be present in the vehicle.

A limited number of accessible parking spaces are also available in Lot E6, on a first-come, first-served basis. When these fill, all accessibility parking will be directed to Garage C, located at the intersection of Ken Dixon Way and Gemini Boulevard.

A free shuttle service for guests with disabilities operates between Garage C and Acrisure Bounce House (Gate 13). Shuttles run from three (3) hours before kickoff until two (2) hours after the game ends, with continuous service throughout and after the event.

Additional accessible parking spaces are available throughout campus on a first-come, first-served basis for guests with valid permits; however, no shuttle service is provided for these locations except for reserved game day lots.

Seating

Accessible seating is available throughout Acrisure Bounce House on the first and second levels, including the club seating level. Guests needing special seating accommodations are encouraged to contact the UCF Athletics Ticket Office at 407-823-1000 well in advance.

Accessibility ramps to the first-level seating bowl are located under sections 105, 115, 124, and 134. (Refer to the attached map for details.)

Wheelchair Escorts

Complimentary wheelchair escort service is available upon request to a UCF Game Day Employee from your point of entry to your seat and from your seat to the exit at event conclusion. Note that the escort and wheelchair will not remain with you during the event. Wheelchair escorts are only available inside the stadium and can be requested from gameday staff once inside. Advance requests are not accepted.

Elevators

• Roth Tower (west side) has three elevators for club seat holders, suite holders, guests with disabilities, and credentialed media/staff.
• The east side has one elevator serving general ticket holders and guests with disabilities.

Guests needing elevator access on the east side must visit the Guest Services table near Gate 2 to obtain an accessibility wristband. Access is through the stadium club concourse entrance leading to the tower.

Restrooms

Men’s and women’s restrooms are located beneath all stands on the main concourse. Family/accessible restrooms are located on the main concourse behind sections 106, 114, 125, and 133.

Shuttle Services

Shuttle for Patrons with Disabilities

On game days, free shuttle service is provided from Garage C (pickup at west exit ramp, Arena side) to Acrisure Bounce House (drop-off at Gate 13). Return trips from Gate 14 to Garage C are available during and after the game. Shuttles operate from three (3) hours before kickoff until two (2) hours after the game ends.

Shuttles Map

 

Courtesy Tram

Courtesy tram service operates around Apollo Circle on game days, providing transportation for guests needing assistance to reach the Accessibility Shuttle Bus pickup/drop-off at Garage C.

The Disability Shuttle at Garage C provides transportation to Acrisure Bounce House (Gate 13) for patrons with disabilities. Service runs counterclockwise around Apollo Circle from three hours before kickoff until two hours after the game ends, stopping only at designated locations:

• Stop 1: Near eastern end of Parking Lot H4
• Stop 2: Near eastern end of Garage I
• Stop 3: Adjacent to Reflecting Pond
• Stop 4: Near western corner of Parking Lot C3
• Stop 5: Southwest corner of Garage C
• Stop 6: Southwest corner of Garage D

All stops are clearly marked with “Courtesy Tram Service” signage.

For questions or more information, please contact:
Shuttles@ucf.edu | Phone: 407-823-2131