Animal Policy
Animals, except for service animals, are not allowed on campus on game day. Anyone who brings an animal that is not a service animal will be asked to take it home.
A service animal is not a pet; rather, a service animal is an animal that is trained to perform tasks for an individual with a disability. The tasks may include, but are not limited to, guiding a person who is visually impaired or blind, alerting a person who is deaf or hard of hearing, pulling a wheelchair, assisting with mobility or balance, alerting and protecting a person who is having a seizure, retrieving objects, or performing other special tasks. If necessary, university or law enforcement officials may ask a person with an animal on campus what specific services the animal is trained to perform in order to determine its validity as a service animal.
Disability Accommodations -- Assisted Listening Devices
Assisted Listening Devices (ALDs) are available at the stadium ticket office located outside the base of the Roth Tower - adjacent to Gate 1.
Disability Accommodations -- Parking
Parking for guests with disabilities is available on the first level of Garage C with a proper DMV permit on a first-come, first-served basis. The individual who was issued the permit must be with the vehicle. Garage C is located at the intersection of Orion and Gemini boulevards. A free shuttle for patrons with disabilities will be provided from Garage C to FBC Mortgage Stadium (Gate 13). Those shuttles will run from three (3) hours prior to kickoff until two (2) hours after kickoff. Throughout the game and postgame, shuttles will be available, picking up from Gate 13, to return patrons with disabilities to Garage C.
Additional disabled parking spaces are available throughout the campus, and all of these spaces are available on a first-come, first-served basis to any guest with a disability who displays an authorized DMV permit; however, no direct shuttle service will be available for these spaces, except for in reserved game day parking lots.
Disability Accommodations -- Seating
Seating for guests with disabilities is located throughout the Bounce House on the first and second levels and on the club seating level. Customers who require special assistance are urged to make all ticket arrangements well in advance by contacting the UCF Athletics Ticket Office at 407-823-1000.
The Bounce House also has ADA ramps located in each corner of the stadium to assist guests with entering the first level seating bowl. These ramps are located under sections 105, 115, 124 and 134. (See attached map)
Elevators
The Roth Tower (west side of the stadium) has three elevators to accommodate club seat holders, suite holders, disabled guests, and credentialed media and staff. The east side of the stadium has one elevator to accommodate general ticket holders and disabled guests. Guests with disabilities will have priority in using the elevators.
Restrooms
Restrooms for men and women are conveniently located beneath all the stands on the main concourse. Family/Special Needs restrooms are located on the main concourse behind sections 106, 114, 125 and 133.
Shuttles - Shuttle Map Click Here
Patrons with Disabilities
UCF will transport patrons with disabilities on game days from Garage C (pick-up at west exit ramp - Arena side) to the Bounce House (drop off at Gate 13). The shuttle will be available to return patrons with disabilities from Gate 13 back to Garage C during and after the game. The shuttles will begin operating from Garage C three (3) hours prior to kickoff.
Courtesy Tram - Courtesy Tram Map Click Here
Courtesy tram services for guests needing assistance to the ADA Shuttle Bus pickup/drop-off point located at the Research 1 Bus Stop, adjacent to Garage C, will be offered on game days. This courtesy tram will operate around Apollo Circle with passenger pick-up/drop-off at designated locations only.
The ADA Shuttle (at Garage C) will provide further transportation to FBC Mortgage Stadium (Gate 14) for those patrons with disabilities desiring to use this complimentary service. Service will commence four hours prior to kick off and end two hours after game ends in a counter-clockwise routing around Apollo Circle with pick-up/drop-off stops only at the following approved locations:
Stop 1: Near eastern end of Parking Lot H4
Stop 2: Near eastern end of Garage I
Stop 3: Adjacent to Reflecting Pond
Stop 4: Near western corner of Parking Lot C3
Stop 5: Southwest corner of Garage C
Stop 6: Southwest corner of Garage D
Pick-up/drop-off locations on Apollo Circle will be identified by appropriate “Courtesy Tram Service” signage.
For questions: Shuttles@ucf.edu, 407-823-2131
